Privacy Policy

This Privacy Policy applies to Educrafters and to information collected through our websites, landing pages, forms, advertisements, digital products, courses, CRM systems, communication channels and professional services.

By using our website, submitting information, purchasing a product, registering for a course or engaging with our services, you acknowledge the practices described in this Privacy Policy.

Depending on how you interact with Educrafters, we may collect information that you voluntarily provide as well as certain information generated automatically through your interaction with our digital platforms.

We may collect information through various channels including:

• Website and landing page forms
• Meta, Google and other advertising lead forms
• Course registrations and checkout pages
• WhatsApp, phone calls, email and other communication channels
• Consultation, discovery and onboarding forms
• CRM and automation systems
• Cookies, analytics tools and tracking technologies
• Third-party integrations used to provide our services

Information collected by Educrafters may be used for legitimate business and operational purposes including:

• Responding to enquiries and consultation requests
• Providing courses, products and professional services
• Managing client onboarding and service delivery
• Processing transactions and maintaining payment records
• Providing customer support
• Sending service-related notifications and updates
• Sending marketing, educational or promotional communications
• Managing CRM, lead nurturing and follow-up processes
• Improving our website, campaigns, products and services
• Analysing marketing and website performance
• Preventing fraud, abuse and security issues
• Meeting legal, tax, accounting and regulatory obligations

If you provide your phone number, email address or other contact details to Educrafters, we may use those details to communicate with you about your enquiry, purchase, consultation, course, service engagement or related offerings.

Depending on the consent provided and the applicable communication channel, this may include communication through WhatsApp, email, SMS, telephone calls or automated follow-up systems.

Payments for courses, products or services may be processed through third-party payment gateways, banking systems or payment service providers.

Educrafters may receive information relating to the transaction, such as payment status, transaction reference, amount paid, billing details or payment method.

Sensitive payment credentials such as complete card information may be handled directly by the relevant payment provider and are subject to that provider's privacy and security practices.

Our websites and landing pages may use cookies, pixels, analytics scripts and similar technologies to understand visitor behaviour, improve website performance, measure campaign effectiveness and support advertising activities.

These technologies may collect information such as page visits, device information, website interactions, referral sources and conversion activity.

You may be able to control certain cookies through your browser or device settings.

Educrafters may use advertising platforms such as Meta, Google and other digital advertising providers to promote our products, courses and services.

We may use website activity, conversion events, audience data and advertising technologies for analytics, measurement, optimisation and remarketing purposes where permitted.

Advertising platforms may separately process information under their own privacy policies and terms.

To operate our business and provide our services, Educrafters may use third-party technology providers for CRM, automation, email, WhatsApp communication, analytics, advertising, scheduling, payments, hosting and related business operations.

Information may be processed by these service providers only as necessary for the relevant business purpose and subject to their applicable terms, security practices and privacy policies.

Educrafters does not sell personal information as a standalone commercial product.

We may share relevant information with service providers, contractors, technology platforms or professional advisors where reasonably necessary to operate our business or provide the requested product or service.

Information may also be disclosed where required by law, legal process, regulatory requirement, law enforcement request or where reasonably necessary to protect our legal rights, users or business.

We take reasonable administrative, operational and technical measures designed to protect information against unauthorised access, misuse, loss, alteration or disclosure.

However, no internet transmission, digital communication method or electronic storage system can be guaranteed to be completely secure.

We may retain information for as long as reasonably necessary for the purpose for which it was collected, including service delivery, customer support, business records, analytics, legal, accounting and compliance requirements.

Different categories of information may be retained for different periods depending on the nature of the relationship and applicable obligations.

Subject to applicable law and the nature of the information involved, you may contact Educrafters to request:

• Correction of inaccurate personal information
• Updating of your contact or account information
• Removal from promotional communication lists
• Information regarding how your data is being used
• Deletion or restriction of certain personal information where applicable

Some information may need to be retained where required for contractual, legal, financial, fraud prevention or compliance purposes.

Our website, advertisements or communications may include links to third-party websites, platforms or services.

Educrafters is not responsible for the privacy practices, policies, security or content of third-party websites or services. You should review their respective privacy policies before providing information to them.

Our services are primarily intended for businesses, professionals, institute owners, adult learners and customers capable of entering into a valid transaction.

We do not knowingly seek to collect personal information from children in circumstances where parental or lawful consent would be required.

Educrafters may update this Privacy Policy from time to time to reflect changes in our services, technology, operational practices or applicable legal requirements.

The current version published on our website will govern the handling of information from the time it becomes effective.

If you have questions regarding this Privacy Policy or the way Educrafters handles personal information, you may contact us through our official communication channels.