Refund & Cancellation Policy

By purchasing any product, course, subscription, consulting engagement or service from Educrafters, you acknowledge and agree that the payment made is final and non-refundable, except where a refund is expressly required under applicable law.

We encourage customers and clients to carefully review the relevant offer, deliverables, scope of work, pricing and terms before completing a purchase.

Payments made for Educrafters courses and digital products are non-refundable once the purchase has been completed.

This applies to, but is not limited to:

• Online courses and training programs
• Recorded courses and workshops
• Live workshops, webinars and masterclasses
• Templates, documents, guides and downloadable resources
• Digital toolkits and learning materials
• Memberships and access-based digital products

Payments made towards agency services, consulting, implementation, setup, marketing or other professional services provided by Educrafters are non-refundable.

This includes advance payments, retainers, setup fees, consultation fees and payments made against an agreed service engagement.

Any advance payment, onboarding payment, setup fee, monthly retainer or other amount paid to reserve Educrafters' resources and begin an engagement is non-refundable.

A client's decision to postpone, discontinue, pause or cancel the engagement does not create an entitlement to a refund for amounts already paid.

Amounts paid directly to advertising platforms, software providers, communication providers, payment gateways or other third-party platforms are governed by the respective third party's policies.

Educrafters is not responsible for refunding advertising spend, platform charges, API usage costs, software charges, domain or hosting costs, communication costs or other third-party expenses.

Marketing and growth outcomes depend on multiple factors, including the client's offer, pricing, sales process, market conditions, competition, advertising platforms, customer demand, budgets and execution outside Educrafters' direct control.

Unless specifically agreed in writing, Educrafters does not guarantee a particular number of leads, admissions, customers, sales, revenue, return on advertising spend or other commercial outcome.

Lack of a particular business outcome does not constitute grounds for a refund.

Clients may communicate their intention to discontinue future services in accordance with the applicable proposal, agreement, subscription terms or service arrangement.

Cancellation of future services does not result in a refund, credit or reversal of payments already made for a current or previous billing period, setup, implementation or allocated resources.

If you believe that you have accidentally made a duplicate payment or that an incorrect amount has been charged due to a verifiable payment processing error, please contact us with the relevant transaction details.

Such requests will be reviewed separately from standard refund requests.

Nothing in this policy is intended to exclude, restrict or override any consumer or statutory rights that cannot legally be excluded under applicable law.

Where applicable law requires Educrafters to provide a refund or another remedy in a particular circumstance, such legal requirement will prevail over the relevant portion of this policy.

By making a payment to Educrafters, purchasing a course or digital product, accepting a proposal, subscribing to a service or commencing an engagement with us, you confirm that you have read, understood and accepted this Refund & Cancellation Policy.

If you have a billing-related question or believe a transaction requires review, please contact Educrafters with the relevant payment and purchase details.